Statistical Modeling for Commercial Loyalty

Post-sales quality audit and design of reward programs based on real adult consumer behavior. We turn satisfaction data into retention strategies.

Request loyalty diagnosis
+32% retention in 6 months
87% accuracy in predictive models
4.8/5 satisfaction in audits

Request a free review of your loyalty program

We will analyze your current retention metrics and deliver a report with opportunities for improvement in the post-sale experience.

Schedule a diagnosis

No obligation. Evaluation based on your operation data.

Frequently Asked Questions

Clear answers about our analysis and loyalty services.

We work with indicators such as NPS, CSAT, CES, first contact resolution rate, and average response time. We combine this data with statistical models to identify churn patterns and opportunities for improvement in after-sales service.

We start with a behavioral segmentation analysis (RFM) to group customers based on their frequency, recency, and monetary value. From there, we define benefit tiers, redemption rules, and tracking mechanisms to measure the program's return on investment.

We review service processes, response times, resolution rates, and customer perception through surveys. We deliver a report with key indicators, findings, and actionable recommendations to reduce dissatisfaction and improve retention.

We develop custom logistic regression models, decision trees, and clustering based on the client's data. We also integrate dashboards on platforms like Power BI or Tableau so the internal team can monitor metrics in real time.

It depends on the data volume and program complexity. A basic pilot can be ready in 4 to 6 weeks, while a full system with CRM integration and dashboards can take 8 to 12 weeks. During this period, we conduct tests and adjustments with real data.

Consulting Plans

Choose the package that best fits the size and needs of your company. All include satisfaction metrics and statistical modeling.

Starter Service Kit

Initial audit and diagnosis

  • — Post-sale satisfaction analysis (NPS + CSAT)
  • — Service quality report with 5 indicators
  • — Quick retention recommendations
  • — Delivery in 10 business days
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Guided Setup Option

Rewards program implementation

  • — RFM behavioral segmentation of your customer base
  • — Design of 3 personalized benefit levels
  • — Real-time loyalty metrics dashboard
  • — Support for 4 weeks
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Ongoing Support Package

Continuous monitoring and predictive modeling

  • — Statistical customer churn model
  • — Personalized monthly early alerts
  • — Quarterly post-sale quality audit
  • — Technical support and model adjustments
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