Support Channels

We resolve your technical and operational inquiries in the timeframes your business needs.

Email

Detailed inquiries and incident reports.

info@satatamsmiles.com

Response within 24 business hours.

Direct Phone

Urgent support for clients with an active plan.

+1 866 176 3496

Mon–Fri, 9:00–18:00 (GMT-4).

Head Office

In-person meetings and document submission.

Camino El Prado, El Seibo, El Seibo, 40601, Dominican Republic

Standard SLA: Critical incidents → 4 hours · General inquiries → 24 hours · Audits → 48 hours Go to FAQ

Contact

Main office and service channels

Address and contact

Business hours

  • Monday to Friday 09:00 – 18:00
  • Saturdays 10:00 – 14:00
  • Sundays and holidays Closed

Communication channels

We respond to technical and commercial inquiries through the indicated channels. For audit or statistical modeling requests, we prefer email contact with the subject "Loyalty Analysis".

Request a consulting quote

Complete the form to receive a preliminary analysis of your loyalty metrics and a personalized budget.

You will receive a response within a maximum of 48 business hours.

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